Naseej CX Cloud
Four tiers, from a voice-first foundation to the full AI platform. Compare every capability, then estimate what your configuration costs.
$45Concurrent User / Month
Best forVoice-first contact centers
A foundational voice-centric solution equipped with core call routing, essential reporting, and real-time monitoring to efficiently manage and streamline everyday phone interactions.
$80Concurrent User / Month
Best forOmnichannel service teams
Expands your contact center beyond basic voice by seamlessly integrating digital channels—such as email and chat—alongside essential quality evaluation tools to help monitor and improve agent performance.
This tier is not yet available to purchase.
View full comparison$120Concurrent User / Month
Best forAI-driven contact centers
A robust, advanced tier that introduces speech-enabled self-service (IVR) for smarter routing, along with AI-powered workforce management (WFM) and deep conversational analytics to optimize both efficiency and customer insights.
This tier is not yet available to purchase.
View full comparison$180Concurrent User / Month
Best forEnterprise-scale operations
The ultimate, all-inclusive platform designed for large-scale operations, unlocking the full potential of your contact center with unrestricted access to every advanced AI, speech, analytics, and automation feature available.
This tier is not yet available to purchase.
View full comparisonEvery capability in the platform, and exactly where it becomes included.
| Feature | CX Cloud 1 $45 Available now | CX Cloud 2 $80 Coming soon | CX Cloud 3 $120 Coming soon | CX Cloud 4 $180 Coming soon |
|---|---|---|---|---|
| Core Features | ||||
| Provides agents and supervisors with a single, unified dashboard to manage all interactions and tools. | Included | Included | Included | Included |
| Enables high-quality inbound and outbound telephone communication. | Included | Included | Included | Included |
| Supports non-voice communication methods like email, web chat, SMS, and social media messaging. | Add-on | Included | Included | Included |
| Offers foundational tools for scheduling, forecasting, and managing employee shifts to optimize staffing. | Add-on | Add-on | Included | Included |
| Allocates dedicated time for agents to complete necessary wrap-up codes. Single layer in CX Cloud 1. | Included | Included | Included | Included |
| Automates outgoing calls using preview, progressive, or preview dialing to maximize agent talk time and campaign reach. | Add-on | Included | Included | Included |
| Provides agents with a centralized, searchable repository of articles, scripts, and company policies to resolve customer issues faster. | Add-on | Add-on | Included | Included |
| Provides administrators with an intuitive, visual interface to easily build, update, and manage IVR menus and routing rules without coding. | Included | Included | Included | Included |
| Provides comprehensive data and historical metrics on contact center performance, agent productivity, and customer interactions. | Basic | Advanced | Advanced + Customized | Advanced + Customized |
| Channels Engagement | ||||
| Automatically converts spoken audio from phone calls into searchable written text. | Add-on | Add-on | Included | Included |
| Analyzes conversations across all channels to uncover customer sentiment, trends, and compliance insights. | Add-onUsage tokens | Add-onUsage tokens | Included | Included |
| Allows callers to navigate self-service menus using natural spoken commands instead of keypad presses. | Add-on | Add-on | Add-on | Included |
| Type your call flows and let localized AI instantly generate natural-sounding Egyptian Arabic audio—no voice actors required. | Add-on | Add-on | Included | Included |
| Intelligently distributes incoming phone calls to the most appropriate available agent based on defined rules. | Included | Included | Included | Included |
| Allows customers to hold their place in the queue and receive a return call instead of waiting on the line. | Included | Included | Included | Included |
| Quality Assurance | ||||
| Allows supervisors to silently listen to calls or view agent interactions live as they happen. | Included | Included | Included | Included |
| Provides scorecards and grading tools to assess agent performance and identify coaching opportunities. | Add-on | Included | Included | Included |
| Collects direct feedback and satisfaction scores (like CSAT or NPS) from customers after their interactions. | Add-on | Add-on | Included | Included |
| Workforce Management | ||||
| Forecasts long-term staffing requirements based on historical interaction volumes and future business trends. | Add-on | Add-on | Included | Included |
| Uses artificial intelligence to automatically generate the most efficient agent shifts and break schedules. | Add-on | Add-on | Included | Included |
| Tracks agents' real-time activities against their assigned schedules to ensure productivity and coverage. | Included | Included | Included | Included |
An estimate, not a quote. Nothing here is a commitment.
Not included in estimate
Standard pricing reflects software licensing only under a Bring Your Own Carrier (BYOC) model. Fully managed telecom infrastructure and SIP trunking are available as an optional add-on for an additional cost.
Select what you need. We show the lowest tier that includes it natively.
Select a capability to see a recommendation.
Tell us how your operation runs and we will map it to the right tier.
